FAQ.

Social Media FAQ

SOCIAL MEDIA DESIGN & SETUP

After connecting with your account manager, your social media accounts will be created or revamped for success. Our team will create stunning headers and profile pictures that resonate well with your audience and your profile will be optimized to increase engagement, leads and customers for your business. 

ACCOUNT MANAGER

As soon as you are ready and have chose your Social Scousers plan, you will be assigned a dedicated Account Manager that ensures the success of your social media presence. Your social media manager will work with you to consolidate your goals and expectations and create a strategy to make them a reality.

CONTENT CREATION

We take time and consideration to create the best content strategy for your social media accounts. You can expect content centered around your business that either informs, engages or inspires your audience. This mix of content will allow your brand to reach anyone in your target demographic and have them truly understand what you have to offer. Our clients are encouraged to share all pictures and videos that they have with us so that we may put them to best use for the growth of their campaign. If you do not have a ton of media to share with us, no problem.  We study your industry enough to provide relevant content to your audience while you continue to run your business.

SOCIAL MEDIA GROWTH

Awareness of your business is extremely important to the growth of your business. There are two ways to grow an audience: paid advertising and organic growth. We use all methods available to ensure your brand is noticed. All growth and following through your social media pages will be business targeted customers within the criteria of your ideal brand character

BRAND REPUTATION AND MONITORING

Many businesses fail to realize the negative effects that bad online reviews can have on sales. Even worse than having negative reviews about your brand posted online is having negative reviews about your brand posted online and not responding in a timely manner. All of your brand reviews and comments will be taken care of immediately if customer service response options are included in your plan. 

​MONTHLY REPORTS AND CALLS

Depending on the plan you choose, you will have scheduled calls with your Account Manager on a monthly basis to discuss the current results and direction of your campaign. This also gives us the time to build meaningful relationships with our clients. 

WHEN DO I START SEEING RESULTS?

The industry average for this is six months. Six months in to social marketing you will begin to have a feel for what is working and what you should tweak. Here at Social Scousers, we believe 3 months. Our team of experts are determined to create the best strategy and execute with commitment and consistency. 

ADVERTISING DOLLARS

While we implement organic approaches to build your followers and engagement, you may elect to allocate an advertising budget to expedite this process and grow faster. For companies wanting to speed up results, we recommend putting money in to a paid advertising campaign to build followers or engagement. How much? Typically the more you spend, the more results you will get. Your Social Scousers account manager can discuss in further depth. 

SETUP FEE

Nope. No set up fee. We do not believe in charging a set up fee as our plans cover this work already. 

MINIMUM AGREEMENT LENGTH

The minimum agreement length 2 months. This should be agreed before business begins. Our team of experts are determined to create the best strategy and execute with commitment and consistency. With this in mind, our minimum contract is 2-months so we can begin to provide results for our work. 

WHAT IF I HAVE SPECIFIC PROMOTIONS AND POSTS I WANT TO MAKE?

If you have any specific promotions or posts you want us to make for your company all you need to do is email our support team or your social media expert at anytime and we will post your promotion as soon as we can!

CONTENT

With a great graphics team at Social Scousers, we can develop unique content that fits your brand. We have access to stock photography, graphic design software, as well as relevant news sources. We can use this to develop content to engage your audience. We also have a fantastic in house photography team.

WHAT IF I STILL WANT TO POST?

If you want to continue posting to your social media channels while we are posting, that is completely fine! We just ask that you communicate posts before they are made. After all, they are YOUR channels! 

HOW DO YOU KNOW WHAT TO POST FOR MY COMPANY?

After you select your plan and checkout, you will be immediately be contacted to set up an intro call with one of our social media experts. Here we will ask you to go into great detail about your business, what you do, who you serve and what you're trying to accomplish. Once we have these details, your dedicated social expert will review everything, conduct even more research and then begin to post content for your business. 

MY QUESTION ISN'T HERE..

That's ok. We can still help! Please send us an email to info@socialscousers.com

Website Development FAQ

HOW LONG DOES WEB DEVELOPMENT & DESIGN TAKE?

It normally takes us 10-20 days to complete a website once we have everything that we need to start the website. It can be a lot quicker depending on your account managers schedule and discussed deadlines. 

EDITS TO THE SITE

Once the site is developed, we will send you a rough draft of the site. You will be able to compile a list of edits and we will make them for you. We will go through three full rounds of revisions of your website to make sure you are happy with what we deliver.

WHAT PLATFORM DO YOU BUILD YOUR WEBSITES ON?

We build all of our websites on WordPress. It is one of the best and most cost effective platforms to build a website on today. This is because it is packed with features that allow building and maintaining a website easy and efficient. WordPress is also a great fit for a first website and for small companies.

HOW LONG WILL MY CURRENT SITE BE DOWN?

If you have an existing website, it will not be down until the new website is complete and live. The new website will be developed on a temporary URL in ghost mode. We will not make it live on your chosen domain until the website is complete. If you do not have an existing website, we can put a “Coming Soon” page up on your website while we are developing it. We will build the website on a temporary URL. We will not make the website live until the website is complete.

WEBSITE MAINTENANCE

Yes, we can maintain your website! You can use one of our bundle/website plans that involve ongoing maintenance. Our unlimited website maintenance plans include unlimited changes to your website, security, routine backups, and more. This is ideal for those who have online shops who rely on running updates and want us to track orders and inventory. For more information on this, please contact us.

WEBSITE COPY

It is your choice to write the copy on your website. In most cases, our clients will provide us with the copy or an outline of what they would like. However, for an additional fee, we can write the copy for your website.

WEBSITE IMAGES

If you have images, we can incorporate them on your website. If not, we can use high-resolution stock images that reflect your brand. If you choose the web plan that includes, stock images will be no extra-cost to your brand. We also offer the very best photography and videography services. 

SHOULD I BUY MY OWN DOMAIN?

Yes, this is a possibility. If you were to buy your own domain, we recommend using GoDaddy. They have shared hosting plans that cost about $60-$70 per year. It may also include a free domain. Once you have a hosting and domain, we would then begin to transfer it over to WordPress. 

DOMAIN NAME

The domain is the unique URL destination of your website. A good domain usually includes your business name. We understand some business names may not be available, so as close to as possible. It should be easy to repeat and direct to your potential customers. 

WHAT DO YOU NEED TO DEVELOP MY SITE?

We would need access to your hosting account, domain name, logo files, and any content that would like to have on your website. Once we have this, we will set up a call to go over design and then we will begin to design your dream bespoke website.